MAKE

THINGS HAPPEN.

  YOUR PRIVACY

IS IMPORTANT FOR US 

RETURN

 & REFUND

Full Return Policy

 

Due to COVID-19 restrictions we have updated our return policy effective immediately.

• You have two options to return:

  • Support LuxEYE’s mission and instead of returning the item(s) you purchased, donate them to cancer patient at 5757 Hospital in Cairo - Egypt. LuxEYE will provide a photo of the recipient.

  • Return for a LuxEYE E-Gift Card

To proceed with either option please click here to download the returns form.

• U.S DOMESTIC & INTERNATIONAL ONLINE RETURNS POLICY:

U.S. Domestic & International - Please access our Online Return page and start the returns process by purchasing your own shipping label.

• Please be sure to send us your item(s) back in full accordance with our Return Policy:

IMPORTANT:

  • Items must be sent back within 14 days of the delivery date.

  • Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.

  • Limited Stock items are FINAL SALE.

  • Items must be free of stains, makeup, deodorant, or wear.

  • All returns are refunded via store credit in the form of an LuxEYE E-Gift Card.

  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

  • Returns are processed within 5-7 business days after your item(s) are delivered to us.

  • Damaged, defective, or incorrect items must be reported within 7 days of delivery.

DAMAGED/DEFECTIVE/

• INCORRECT ITEMS:

Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via lux.eye@outlook.com or via message on instgram with a photo within a week’s time from delivery date. Once we receive your request, we will be in contact with you to address and resolve the issue with a newly corrected item.

• RETURNED-TO-SENDER & REFUSED PACKAGES:

  • This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.

  • We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

• RESERVED RIGHTS REGARDING RETURNS:

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"

  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or

  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service online to any customer or entity, due to similar actions as noted above.

• RETURNING BY MAIL:

To return by mail - Use your order packing slip to return by mail with the carrier of your choice. All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.

Mail your return items to our Returns Department, you have to contact us via email to give you the address and all the details.


Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center. Once your return is fully processed, we will issue you store credit in the form of an LuxEYE E-Gift Card for use on a future purchase. LuxEYE E-Gift Cards are redeemable right away, and expire within 6 months from the issued date.

• Helpful Hint: LuxEYE is not responsible for returns until they reach our packaging slip distribution center. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, LuxEYE will not issue store credit for your returns.

First Return and Refund: https://www.termsfeed.com/return-refund-policy/1e783ed804087b57e23f69ce4680f810   (CANCELED)